Delivery dates are our best estimates based on the information available to us at the time and are a guide only. We are not responsible for consequential loss in any form due to late delivery.Please don't arrange installer unless goods are not in hand.
Deliveries can be extended during high season due to UK stocks having been exhausted and products being sourced from the country of origin. Nothing can be done to speed up this process but we will monitor the situation to avoid unnecessary delays.
Deliveries can only be made to the address of the credit card holder that is your billing address..
Arrangements must be made to accept the delivery. The carriers will make all reasonable efforts to effect a delivery, but they may impose a charge if delivery is impossible due to the absence of someone to accept the goods. The size and type of delivery vehicle used by the carrier is something beyond our control and not all are equipped with low load capability or available with tail lifts. We therefore advise customers to make provision to have someone who is capable of lifting the stove in question, on hand to accept the delivery. The carrier will provide a driver only and he is not responsible for positioning the product in your home. Stoves are heavy items and you should arrange for help to get it inside. Steps, restricted access, soft ground etc. will cause problems and should be planned for in advance. With heavy objects, the carrier can reasonably be expected to use his "pump truck" to move them on level ground to a suitable location.Their contract with all companies is kerbside delivery however they are considerate and help as much as possible but beyond that point it is your responsibility to take the stove further in your home or other location where required.
1b- Delivery Day
The day of delivery can not be guaranteed due to the Carriers' own terms & conditions except where special delivery terms have been agreed on and paid for. (£P.O.A.)
1c- Damaged Goods
Damaged goods will be collected and replaced at our cost subject to the conditions below. Alternatively, where possible, replacement parts such as glass, firebricks etc., will be sent to the customer to bring the product up to standard. Stoves can arrive with marks on the paintwork due to abrasion of the packaging in transit. Where paint is not included in the standard pack, it will be forwarded free of charge via the stove manufacturer.
1d-Damage Report Time
The goods must be thoroughly inspected before being accepted. Damaged goods must be rejected and the carrier's delivery note marked "Rejected Damaged". If the goods appear sound but the packaging has been damaged, the delivery note must signed and marked "Package Damaged". Should the goods then be found to be damaged having been properly examined, it must be reported to us, either by phone or by filling this form on our website , giving full details, within 24 hours of delivery. Beyond that time, the carriers insurance cover will lapse and no claims can be accepted.
1e- DELIVERY CHARGES AND OTHERS
Fireplace Online offers free delivery service to all UK mainland destinations, but reserves the right to ask for a contribution towards the cost of delivery for some items and to some destinations which includes UK highlands and Islands.